Empower
Growth.
Hire us to manage your scheduling with an experienced Home Care Coordinator.
Outsourcing home care scheduling to experts not only optimizes caregiver coordination but also saves money on payroll and tax fees. By entrusting this task to skilled professionals, agencies can focus on core competencies, enhance client satisfaction, and streamline operations, ultimately achieving greater organizational success
Your agency will be assigned a coordinator exclusively dedicated to fulfilling your scheduling requirements during your designated business hours. We maintain a policy wherein a coordinator is not tasked with managing or handling more than 2000 weekly billable hours independently.
Relationship Building
Experienced Home Care
Coordinators
Our primary focus is on nurturing strong connections with clients, caregivers, and office staff alike. Clients and employees alike thrive when they feel heard, kept well informed, and when they have confidence in the person they're engaging with. Requesting caregivers to step in for additional cases or shifts, or to go the extra mile, hinges on the foundation of rapport and a sense of camaraderie that we aim to foster.
Bilingual Coordinators Available
Looking for a bilingual coordinator fluent in Creole, French, or Spanish? Look no further, we've got you covered.
Technologically Savvy
All of our team members work remotely and are skilled in utilizing various VoIP, email, and communication systems. Additionally, we have extensive experience with the following scheduling systems:
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WellSky (Clearcare)
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Aaniie (SmartCare)
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Swyftops
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AxisCare
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ERSP- Rates differ due to the lack of user-friendliness
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HHAExchange- Rates differ due to the lack of user-friendliness
Our partners deserve the highest level of support, and we work tirelessly to maintain those standards.
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With our extensive experience in Home Care, we prioritize exceptional customer service, which revolves around meeting the needs of both your clients and caregivers:
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Ensuring open shifts are adequately staffed to prevent clients from being left without care.
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Assisting caregivers with clocking in out, providing directions, and promptly notifying clients if a caregiver is running late.
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Managing case restaffing and logistical arrangements, including ordering rideshares or alternative transportation, and scheduling drop-offs and pick-ups.
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Handling staffing for new cases or clients and meticulously documenting all activities in scheduling systems and on-call logs.
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Promptly alerting marketers or utilizing a dedicated intake coordinator to facilitate assessments and scheduling in response to new client inquiries.
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Persuading caregivers to reconsider calling off shifts or encouraging them to accept shifts they may initially be hesitant to take, showcasing our negotiation skills.
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Engaging in active listening and providing assistance to clients regarding their needs or complaints, offering a supportive presence.
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Demonstrating empathy in our interactions, sometimes transitioning from mere coordinators to acting as therapists, addressing emotional needs beyond logistical concerns.
Strategic Scheduling involves considering the broader perspective, strategically planning our actions, much like playing a game of chess.